Upcoming Webinars
Transportation in Adult Day Care: What if a Pain Point Became an Opportunity?
Register NowWednesday, August 17, 2022
1 p.m. EDT, 12 noon CDT, 11 a.m. MDT, 10 a.m. PDT
NADSA Members: $49
Non-Members: $149
Historically, transportation in the adult day care industry is a significant pain point. Bus maintenance, routing and driver retention are all areas that require specialized knowledge in order to be successful. Outsourcing has its own difficulties, with operators unable to control the experience, the consistency of pickup times and even the availability of service.
Transportation is the first and last thing the member experiences each day. It is a formative part of the adult day experience and has a major impact on a center’s operation. Successfully managing this service can drive membership, increase utilization and grow revenue at the center. This presentation will discuss the key areas an operator needs to navigate in order to provide a first-rate and cost-effective transportation service.
The webinar is designed to be a “how-to” guide for the successful operation of a transportation service at an adult day care program. The presentation will hit upon key areas of Operational Excellence: expense control and management; high customer satisfaction ratings; and business growth.
Learning Objectives
- Vehicle Best Practices: The discussion of Vehicle Best Practices will include: procurement of vehicles – both new and used – from reputable vendors; how to determine the vehicle type to best fit the operation; and the importance of a solid preventative maintenance program to minimize costly repairs and time off the road.
- Drivers: Once you have the right bus, you need the right driver. Transportation in adult day care is a high-touch position – drivers provide door-to-door service, interact with families and caregivers, and are responsible for the safe delivery of a frail and vulnerable population. We will discuss the profile for a successful driver and best practices for recruitment and retention.
- Routing and Marketing: Routing and marketing are strategic partners in adult day care. It is important to the expense side of the operation to route effectively and efficiently. At the same time, you can work your marketing strategies based on your transportation pick-up areas. Through a case study illustration, we will show the operator how to juggle routing and marketing to achieve growth in their business.
About the presenter: John Paravisini is the Director of Transportation at Active Day. John has over 20 years of transportation experience in a wide variety of transportation disciplines. He worked his way up in the industry from warehouse worker to driver to supervisor, and ultimately to business owner. This experience has given John a strong understanding of all aspects of the transportation business from fleet management to logistics to asset procurement.
John has been with Active Day for over eight years. As Director of Transportation, he successfully manages a fleet of over 300 vehicles transporting seniors and adults with special needs to close to 100 centers in 14 states every day. During his tenure at Active Day, John has created a best-in-class Standard Operating Procedure and Safety Program for their transportation line. In addition to rolling out the Active Day Way to new acquisitions and start-ups, John is focused on using technology to increase safety, drive cost efficiency and better the member and caregiver experience. His successful implementation of telematics across the fleet has had excellent operational results and has raised the bar in the industry.
Building Momentum in ADS: KPIs that Serve as a Foundation for Success
Register NowThursday, September 8, 2022
1 p.m. EDT, 12 noon CDT, 11 a.m. MDT, 10 a.m. PDT
NADSA Members: $49
Non-Members: $149
As adult day services (ADS) providers strive to emerge from what was perhaps the greatest challenge the industry has ever faced, establishing solid operational and financial benchmarks are foundational elements that will help to ensure future success. Emerging Medicare Advantage and managed care markets also underscores the need to implement key performance indicators (KPIs). A seasoned provider shares their experience including how data comes to life using KPIs to manage operations, negotiate contracts, and update strategic planning. A template will be provided for core measures in health/safety, marketing, workforce development, technology, diversity, and financial indicators. Strategies to determine the most relevant KPIs will be shared.
Learning Objectives:
- Understand the importance of establishing and tracking operational and financial indicators in your organization in order to inform organizational strategic planning and decision-making.
- Obtain insights from leaders in the ADS field regarding the practical implementation of a KPI dashboard along with methodologies and tools that can be used to support these efforts.
- Identify seven tactical KPI topic areas (along with aging services-specific measures for each) that collectively form a holistic performance improvement quality framework.
About the Presenters:
Jed Johnson leads CARF’s aging services accreditation programs, including adult day services (ADS). Prior to this, he was a member of Easterseals national office leadership team providing oversight to a $25M portfolio of federal, corporate and foundation funded initiatives. Easterseals is one of the nation’s premier providers of ADS. Jed is past NADSA board chair and past treasurer of the American Society on Aging. He is currently serves on the ARCH National Respite advisory committee. He began his professional career working 11 p.m. – 7 a.m. in a suburban Milwaukee long-term care community and is proud to be a long-distance caregiver for his 96-year-old mother-in-law, who is enrolled in a PACE program in Pennsylvania. He holds an MBA from the Wharton School of Business and MSW from the University of Pennsylvania’s School of Social Policy and Practice.
Michael Boles currently serves as the Director of Adult Day Services for Resources for Seniors, Inc., based out to Raleigh, NC. Resources for Seniors’ adult day centers, called Total Life Centers or TLCs, have been serving Wake County residents since 1978 with four locations across the region. This includes both social model and combination social/health model programs. He is the past board chair of the North Carolina Adult Day Services Association.